Privacy and data practices
Privacy Policy
This Policy explains how Comfort Homes 24 Heating and Air, operating online as Comfort Homes 24, handles personal information submitted through comforthomes24.com and its related account portals.
Scope and summary
This Policy applies to information collected through this website, its estimate, service-request, membership, and account features, and our follow-up to those online requests. It does not replace the terms of a separate written service, repair, installation, employment, or membership agreement.
Information we collect
The following is our notice at collection. The information available to us depends on which website features you use and what you choose to provide.
Contact and identity information
- Examples
- Name, email address, telephone number, service address, account type, and any membership or job reference you provide.
- Why we collect it
- Responding to requests, confirming service availability, reviewing account access, communicating about membership or service, and maintaining customer records.
- Retention criteria
- For the life of the request or account and afterward as reasonably needed for service records, security, dispute resolution, and legal or operational requirements.
Service, property, and request information
- Examples
- HVAC concern, equipment and home details, ZIP code, property type, preferred timing, service notes, estimate preferences, and membership-plan preference.
- Why we collect it
- Evaluating the request, preparing for follow-up, scheduling, providing preliminary guidance, administering services and membership, and improving operations.
- Retention criteria
- For as long as the request, service relationship, or membership is active and afterward based on recordkeeping, warranty, dispute, safety, and legal needs.
Account, membership, and work information
- Examples
- Account status, authentication identifier, membership schedule and status, maintenance and reschedule requests, employee role, assigned leads, and portal activity. Passwords are processed by our authentication provider and are not visible to us in readable form.
- Why we collect it
- Authenticating users, protecting the portals, approving access, administering memberships, coordinating assigned work, and keeping an audit trail of account activity.
- Retention criteria
- While access is pending or active and afterward as reasonably needed to protect accounts, maintain business records, resolve disputes, and meet legal obligations.
Device, network, and website-use information
- Examples
- IP address, browser or device details, request timestamps, security events, cookie identifiers, and map or page requests generated when you use the site.
- Why we collect it
- Operating and securing the website, authenticating sessions, preventing spam and abuse, diagnosing errors, and understanding basic site performance.
- Retention criteria
- For the shorter period reasonably necessary for security, troubleshooting, provider operations, and legal compliance, subject to provider settings and obligations.
Sources of information
- Directly from you, including when you submit a request, create an account, contact us, or use a portal.
- Automatically from your device, such as session, network, security, and map-request information.
- From authorized staff, such as account decisions, membership administration, lead activity, maintenance information, and responses to portal requests.
Please do not include Social Security numbers, financial-account details, medical information, or other highly sensitive information in open-text fields. The website does not ask for those details.
How we use information
- Review, respond to, and administer estimates and service requests.
- Confirm service area, availability, scheduling preferences, and follow-up details.
- Review membership interest and account-access requests and administer approved memberships or portal accounts.
- Authenticate users, maintain account activity, and provide owner, member, and employee portal functions.
- Protect the website, prevent duplicate or abusive submissions, investigate errors, and enforce our terms.
- Maintain business and service records, comply with law, and establish, exercise, or defend legal claims.
- Evaluate and improve our website, intake process, customer service, and operations.
If you choose telephone or email follow-up, we may use the contact information you provided to respond about that request. Submitting a request does not enroll you in unrelated automated marketing.
How we disclose information
We disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:
- Service providers. Supabase provides database and authentication services; Vercel provides website hosting and delivery. These providers process information on our behalf under their own security and contractual obligations.
- Map and infrastructure providers.The service-area map uses OpenFreeMap and map data associated with OpenMapTiles and OpenStreetMap. Loading the map may send ordinary network information, including your IP address and device request details, to the map provider.
- Authorized personnel and contractors.Staff and service professionals may access information they need to review a request, communicate with you, administer an account, or provide an approved service.
- Professional advisers and authorities.We may disclose information to insurers, auditors, attorneys, law enforcement, regulators, or courts when reasonably necessary to comply with law, protect safety or rights, or handle a claim.
- Business transaction recipients.Information may be reviewed or transferred as part of a merger, financing, sale, reorganization, or similar business transaction, subject to appropriate protections.
How long we retain information
We retain each category of personal information only for as long as reasonably necessary and proportionate to the purpose for which it was collected. The criteria listed in the notice at collection above include the status of a request or account, the duration of a service or membership relationship, security needs, warranty or dispute periods, and legal, tax, insurance, and recordkeeping obligations.
Retention can vary when information is needed to investigate abuse, preserve a legal claim, comply with a valid legal hold, or meet a provider’s backup and security schedule. When information is no longer reasonably needed, we delete, de-identify, or securely dispose of it consistent with our systems and obligations.
Your choices and privacy rights
Reviewing or updating information
You may contact us to ask to review, correct, or delete personal information you submitted. Account holders may also see certain current account, membership, or request information in their portal. We may retain information when an exception or legal obligation applies.
California privacy rights
To the extent the California Consumer Privacy Act applies to us or a particular processing activity, California residents may request to know or access personal information, correct inaccurate information, delete information, and obtain information about our collection and disclosures. They may also opt out of a sale or sharing and limit certain uses of sensitive personal information. We do not currently engage in those sale, sharing, or sensitive-data inference practices.
We will not unlawfully discriminate against you for exercising an applicable privacy right. You may use an authorized agent where permitted by law. We may need to verify your identity, authority, and the information associated with your request before responding.
How to submit a request
Email us at info@comforthomes24.com or call 279-209-4440. Describe the right you want to exercise and the website feature or relationship involved. We will use information supplied with the request only to verify and respond to it.
Children’s privacy
This website and our HVAC services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it as appropriate.
Data security
We use administrative, technical, and organizational safeguards designed to protect personal information, including controlled server access, authenticated portals, row-level database protections, encrypted connections, request validation, and abuse controls. No website, transmission, or storage system can be guaranteed completely secure. Use a unique password, protect your account credentials, and contact us if you suspect unauthorized account activity.
Changes to this Policy
We may update this Policy when our services, vendors, data practices, or legal obligations change. We will post the updated version here, revise the effective date, and provide additional notice when required by law. Material changes apply prospectively unless the law permits or requires otherwise.
Contact us
Comfort Homes 24 Heating and Air
Greater Sacramento Area
Email: info@comforthomes24.com
Telephone: 279-209-4440